Studio Policy

DELTA VISTA STUDIO POLICY

Please take a moment to familiarize yourself with the studio policy. A clear understanding of our policies will reduce confusion later on.

Booking

A 50% deposit is required to book your first session. The deposit will be applied to your session or refunded if you cancel more than 48 hours before your session time. If your deposit is not received within 48 hours of your session time, your time may be forfeited to another client.

Payment

Payment is required upon completion of each session. Payment is made via PayPal to [email protected]

Masters

Your account must be paid in full prior to receiving your master. Masters are generally provided on CD, DVD or hard drive, but may also be supplied on magnetic tape or other format of your choosing.

Billable Items

Any time the engineer is working on your project, that time is billable. This includes when you are present in the studio with the engineer. But it may also include other times when the engineer is working on your project, such as doing requested edits, mastering, “bouncing” a rough mix, or uploading your tracks. Transferring your session files to your hard drive ties up the studio and therefore is also billable time. Often your engineer can find ways to reduce the amount of billable time outside of your attended sessions, so it is a good idea to discuss this ahead of time.

Studio Time

When possible you may move in and start setting up prior to your start time. If the studio is available and the engineer is not present, there will be no charge until the engineer arrives. Please call the day before your session to determine if an early setup is possible. The clock begins when the engineer starts working with you setting up equipment, getting levels, debugging instrument problems (such as hum, buzz, etc.). When you indicate you are finished and the equipment is no longer in use the clock stops. (If a master is being burned, the clock continues to run until the master is finished.) Clean up time is on us.

Breaks

If during long sessions you wish to take a meal break, you may do so off the clock. If you want to work through the meal break to listen to the session, do edits, overdubs, etc., the clock continues to run. If the engineer encounters a technical problem with our equipment, the time it takes to solve the problem is off the clock. (This only applies to hourly sessions)

Starting Time

When you schedule time, it is expected you will arrive on time, as we adjust our work schedule to accommodate you. It should be understood that we will bill you from the beginning of your scheduled time regardless of what time you arrive. Studio time is billed in 1/4-hour increments.

Ending Time

We do our best to be flexible. Often another session is scheduled immediately following yours and in most cases we allow at least 1/2 hour leeway between sessions. If you should require a little more time, we will try to continue and ask the next scheduled appointment if they can wait. However, if this is not acceptable to them, we ask that you be considerate and stop your project and schedule other session time. It is always a good idea to estimate the amount of time you will need and schedule accordingly.

Open-Ended Time

If no one is scheduled after you, such as at the end of the day or on weekends, and the engineer and myself are available, you might be able to continue until you reach your goal or wish to stop. Keep in mind performers and engineers may become fatigued during long sessions, which could affect the quality of your work.

Equipment Rental

If there is something you need that we do not have available, you may bring it yourself. You may also request we rent it for you, at prevailing rates. Any equipment damaged or broken by clients will be repaired or replaced at cost and billed accordingly.

Material Purchase

All additional materials must be purchased and will become your personal property.

No Smoking Indoors

Smoking is prohibited on the premises by order of the Fire Marshal. If you choose to smoke outdoors, please use a receptacle provided for this purpose.

Restricted Recordings

As a professional recording studio, we respect the intellectual property rights of all artists. We reserve the right to cancel your session and return your deposit if we believe you are infringing on the copyrighted material of others.

Drugs Are Strictly Prohibited

We reserve the right to deny access to our premises and our equipment to those clearly under the influence of drugs or alcohol.

Thank you for reviewing the studio policy. We will be happy to answer any questions you may have. We look forward to helping you realize your musical vision.

PRIVACY POLICY
What information do we collect? We collect information from you when you subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. Google, as a third-party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you); To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) ; To administer a contest, promotion, survey or other site feature; To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?
We do not sell, trade, or, otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. Your Consent By using our site, you consent to our website privacy policy.

See our Refund Policy Here.

Changes to our Privacy/Refund Policy

If we decide to change our privacy policy, we will send an email to current customers, notifying you of any changes.